Despite the fact that Ukraine and Ukrainian businesses continue to suffer from the war initiated by the russian federation on February 24, 2022, Prom.ua and the Intellectual Property Protection Team are actively cooperating with the right holders to stop violations by marketplace sellers.
In 2023, due to systematic work and continuous improvement of our processes and standards, we received 3% fewer complaints than in the previous year.
Products that were removed during the year: 895 249
I quarter - 190 617 (+31% YoY 22)
II quarter - 318 442 (+161% YoY 22)
III quarter - 197 992 (+111% YoY 22)
IV квартал - 188 198 (+59% YoY 22)
Appeal from IP rights holders: 8 619
I quarter - 1 578 (-63% YoY 22)
II quarter - 1 972 (+30% YoY 22)
III quarter - 2 427 (+42% YoY 22)
IV квартал - 2 642 (+105% YoY 22)
IP rights holders who applied: 3 930
Speed of response to the request: 36 min*
*Average response rate to a request during business hours.
Proactive work
We have started proactively removing goods that contain undeniable signs that they are counterfeit. These are items that contain the words "copy", "replica", etc. in the title or description. Such goods are removed immediately from the Prom.ua catalog and the website of the store, without warning, and the seller cannot restore them. Thus, we have removed about 300 thousand products and continue to proactively check the content added to Prom.ua.
Simplification of the complaints procedure
We aim to resolve complaints quickly, so we offer right holders to sign Memorandums of Cooperation. The agreement stipulates that the right holder sends a package of documents and his/her contacts only once, and then to terminate the infringement, he/she only needs to provide us with a list of links to the goods. This year, we have added several more partner companies to our database, with which we successfully cooperate.
Cooperation with rights holders
EVO and Prom.ua are open to cooperation with rights holders. Online consultations allow you to quickly find a common language and solutions to problem situations that satisfy both parties.
You can send a request to email address abuse@prom.ua or through the form: “Complain about the content”. We also recommend that you familiarize yourself with the procedure for handling appeals for the protection of intellectual property rights.
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You can send a request to the email address abuse@prom.ua or through the form: “Complain about the content”. We also recommend that you familiarize yourself with the procedure for handling appeals for the protection of intellectual property rights.