We continued to consider the requests of rights holders even after the full-scale Russian invasion of Ukraine on 24 February 2022.
In 2022 we received 57% fewer requests in comparison with 2021. This is not only due to the systematic work with sellers' content but also to the sellers' quality standards that began to be applied this year at Prom.ua.
The process of working with complaints from rights holders remains unchanged:
- we receive a request;
- we check the content and documents confirming the right to submit a complaint;
- we immediately remove the goods if the documents and the availability of the violation are confirmed.
In 2023 we plan to renew the signing of memorandums with rights holders to make the process more convenient and efficient for even more rights holders. Unfortunately, because of the war, this process was difficult to conduct.
Items that have been deleted since the beginning of the year:
I quarter - 145 583 II quarter - 121 634 III quarter - 93 622 IV quarter - 118 659
(-47% YoY 21) (-44% YoY 21) (-62% YoY 21) (-47% YoY 21)
Appeal from IP rights holders:
I quarter - 4 330 II quarter - 1 477 III quarter - 1 746 IV quarter - 1 290
(-12% YoY 21) (-71% YoY 21) (-72% YoY 21) (-74% YoY 21)
IP rights holders who applied:
Speed of response to the request:
*Average response rate to a request during business hours.
You can send a request to the email address email@example.com or through the form: "Complain about the content". We also recommend that you familiarize yourself with the procedure for handling appeals for the protection of intellectual property rights.